Shipping Policy (old)

We supply sole traders, schools, colleges, small and medium sized businesses and registered charities as well as corporate and public sector organisations. We can only deliver to business addresses and as such are unable to supply members of the general public.

Delivery Coverage

• UK mainland
• N. Ireland**
• Isle of Wight**
• Certain of the Scottish Islands**
• Isle of Man*
• We do not deliver to Channel Islands or PO Box addresses.
• *Extra charges may apply to Isle of Man deliveries
• **Extra charges will apply to deliveries from the Digital Fine Art Store to N Ireland, Isle of Man, Isle of Wight, and Scottish Highlands and Islands

Most deliveries are carried out using HGVs. You must ensure that the delivery address has adequate access for such vehicles. Where locations have restricted or limited access, a note should be included in the customer notes section on the "Review and Submit Order" page during the checkout process.

Regional Delivery & Exceptions

Delivery is normally next working day for orders placed before 4.30pm (Mon-Frid). However, please refer to map below for regional exceptions.

Delivery cost

• Goods ordered from Office Paper Store, PCL Label Store, Digital Fine Art Store, Wide Format Store, or the XE Store are subject to separate criteria for FREE delivery qualification.
• Delivery is FREE for Office Paper Store items as long as the order for Office Paper Store is £75 ex VAT or over. Otherwise a delivery charge of £22 ex VAT is applied. (Please note the minimum order value for Office Paper Store is £40.00 ex VAT).
• Delivery is FREE for PCL Label Store items as long as the order for PCL Label Store is £275 ex VAT or over. Otherwise a delivery charge of £8.95 ex VAT is applied.
• Delivery is FREE for XE Store items as long as the order for XE Store is £200 ex VAT or over. Otherwise a delivery charge of £6.75 ex VAT is applied.
• Delivery is FREE for Wide Format Store items as long as the order for the Wide Format Store is £300 ex VAT or over. Orders between £100 - £299.99 incur a delivery charge of £4.95. Orders less than £100 incur a delivery charge of £10.95 (amounts excl.VAT). (Please note further charges may apply to outlying areas).
• Delivery is FREE for Digital Fine Art Store items as long as the order for the Digital Fine Art Store is £300 ex VAT or over. Orders between £100 - £299.99 incur a delivery charge of £4.95. Orders less than £100 incur a delivery charge of £10.95 (amounts excl.VAT). (Please note further charges may apply to outlying areas, see ** note in Delivery Coverage section above).
• Goods from all Stores may be ordered as part of the same transaction with one invoice generated for the total amount. However, each store will have a separate delivery.

Delivery schedules

• Monday-Friday, excl Bank Holidays
• Between working hours 8am-5pm

Customers must ensure that the delivery address is able to receive goods throughout the working day of the expected delivery and that someone can be present to receive and sign for goods.

Orders placed over a week-end or bank holiday will be processed on the next working day for delivery the following working day. For example, an order placed on Saturday will be processed on Monday (except bank holidays) for delivery Tuesday.

We are unable to accommodate requests for a specific delivery date or fixed delivery time.

Delivery Restrictions

Orders can only be delivered to a ground floor location. Where locations have restricted or limited access, specific instructions should be made on the order in the customer notes section.

Whilst our delivery partners will attempt to deliver to all parts of mainland UK and N Ireland, there may be occasion when they are unable to complete a delivery to certain locations (e.g. if there are access issues, or if the delivery address is far from a regular route). In such instances we will advise you via email or telephone.

Delivery lead times

Delivery times shown on the website are for guidance only and assume goods are in stock at the warehouse at time of ordering. Delivery lead times exclude any regional exceptions.

Goods shown on the website as Next Working Day delivery are normally in stock at the warehouse. Where goods go out of stock we endeavour to remove such goods from the website to prevent backordering. However, there may be occasions where goods go out of stock before the website can be updated. In these instances, if you place an order for out of stock goods we will contact you to let you know and where practicable, offer alternative goods.

Some specialist goods on our website have longer lead-times than others eg. XE and Curious Metallics and any Non-Stock Goods. Where applicable, these goods are clearly marked on the Purelypaper website.

This shipping Policy is subject to our Terms and Conditions.