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Terms & Conditions

Welcome to our website

Please take time to read the terms and conditions below. All transactions on our website are subject to these terms and conditions. Please note in particular the provisions of clause 9.

1. Interpretation

Definitions. In these Conditions, the following definitions apply:
the terms and conditions set out in this document as amended from time to time in accordance with clause 13.6;
the contract between Us and You for the sale and purchase of the Goods in accordance with these Conditions;
"Cookies Policy"
Our policy on the use of cookies which is described on the Website;
the person or firm who purchases the Goods from Us;
the Goods (or any part of them) as set out in the Order;
"Non-Stock Goods"
Goods which have a lead time of more than 24 hours indicated in the information relating to the Goods on the Website and which:
    (a) have been converted or made to order, including those which have been cut to size, drilled or perforated; or
    (b) are not held in stock but are ordered from third party suppliers on receipt of the Order.
Your order for the Goods;
"Privacy Policy"
Our privacy policy which is available on the Website;
"Shipping Policy"
Our shipping policy which is available on the Website;
"User Agreement"
Our user policy which is available on the Website;
"Us" Purelypaper Limited (no. 05076956) a company registered in England and Wales of PO Box 3959, Warminster, Wiltshire, BA12 9WY whose registered office is at 10 St Anne Street, Salisbury , and “We” and “Our” shall be construed accordingly;
the Customer, and "Your" shall be construed accordingly; and
Construction. In these Conditions, the following rules apply:
a reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;
any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words proceeding those terms; and
a reference to writing or written includes faxes and e-mails.
Your Status. By placing an Order, You warrant that:
You have the legal capacity to enter into binding contracts, and
You are at least 18 years old.
Service Availability. The Website is only intended for use by Customers who require delivery to the UK Mainland, Northern Ireland, the Isle of Wight, certain of the Scottish Islands, the Isle of Man and the Channel Islands (see the Shipping Policy for full details of where we can deliver to). We do not accept Orders for delivery outside those locations.
Please note that we only sell Goods to other businesses and not to members of the general public (consumers). Please see the Shipping Policy for full details.
By placing the Order, You agree and accept that You are not dealing with Us as a consumer and that, therefore, the rights of consumers under the Consumer Protection (Distance Selling) Regulations 2000 shall not apply to and are excluded from the Contract.

2. The Contract

These Conditions apply to the Contract to the exclusion of any other terms that You seek to impose or incorporate, and the Order constitutes an offer by You to purchase the Goods in accordance with these Conditions.
The Order shall only be deemed to be accepted when:
in the case of credit/debit card Customers, We have received payment in full of the whole of the price for the Goods that You order. By way of clarification, an acknowledgement of Your Order will be sent to You by e-mail when You place your Order, but this is only an indication that the Order is being processed, not that it has been accepted. The supply of the Goods to You will indicate that We have accepted the Order.
in the case of PayPal Customers, sub-clause (a) will apply but in addition the Order must be from a valid business Customer where the Customer has a proper business name and address that We have been able to validate (such validation to be determined by Our methods), the delivery address and the billing address are one and the same, and a landline telephone number and a dedicated business e-mail address (generic e-mail addresses are not acceptable) have been provided.
in the case of credit account Customers, We provide You with an approved account number after appropriate credit approval. For this purpose, You agree to Our carrying out appropriate credit checks including the services of a third party to whom We may disclose information provided by You to this end. We shall have sole control over the provision of an approved account to You and We may decline to provide, or withdraw, credit to You at any time at which point any amount then owing to Us for any Goods supplied shall become immediately due and payable.
Once the Order has been deemed to have been accepted, the Contract shall come into existence. Our employees or agents are not authorised to make any representations concerning the Goods unless confirmed by Us in writing. In entering into the Contract, You acknowledge that You do not rely on any such representations which are not so confirmed, but nothing in these Conditions affects the liability of the other party for fraudulent misrepresentation.
The Contract, together with the Cookies Policy, Privacy Policy, Shipping Policy and User Agreement, constitute the entire agreement between You and Us.
We reserve the right to refuse Orders that we deem to be of large quantity, placed by resellers or by persons who are not UK business Customers, or in the case of credit account Customers where accepting the Order would mean that the Customer’s credit limit is exceeded, or in the case of Paypal Customers where the requirements set out in sub-clause 2.2 (b) above have not been met or where We consider there to be a risk of fraud.

3. Description of the Goods

The description of the Goods that You order is as set out on the Website at the time You place your Order.
All drawings, images, descriptive matter, specification, data sheets and advertising issued by Us or contained on the Website or in any of Our publications are issued and published for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract.
Every care has been taken to ensure that any description of and specification for the Goods on the Website are correct, but We reserve the right to amend such details without notice. Goods are subject to manufacturing changes from time to time.
The Goods are subject to availability. If on receipt of Your Order the Goods You have ordered are not available, We shall inform You as soon as possible, cancel the Contract and refund or re-credit You for any sum that has been paid by You or debited from your credit card for the Goods.

4. Price of Goods

The price of the Goods is as set out on the Website at the time You place Your Order.
In addition to the price, You may be required to pay a delivery charge for the Goods. Please see the Shipping Policy.
The price is exclusive of any Value Added Tax, for which You shall be additionally liable to Us.
Whilst every effort is made to ensure that the prices set out on the Website are accurate at the time You place Your Order, We shall not be bound by any clerical or arithmetical errors published on the Website whatsoever and We reserve the right to cancel the Contract at our discretion in accordance with clause 6 below.
The SRP set out on the Website is Our supplier’s suggested retail price for the Goods and is shown only where available. If there is no SRP on the Website, this would normally indicate that there is no published SRP available. Whilst We always try to ensure that the SRP is correct and up to date, We shall not be bound by incorrect/missing/out of date information and this will not form part of the Contract.

5. Terms of Payment for Credit Account Customers

We shall be entitled to invoice credit account Customers on or at any time after receipt of the Order.
You shall pay the price of the Goods without any counter-claim, set-off or other deduction whatsoever in full and in cleared funds within 30 days from the date of the invoice. Time of payment is of the essence. We shall send invoices to credit account Customers by e-mail to the address provided by You during Your registration. Such address must be valid and the recipient of the e-mail must be available to receive the invoice and ensure it is paid promptly in accordance with this clause.
Without limiting any other right or remedy We may have, if You fail to make payment on or before the due date, then We reserve the right to charge interest in addition to the price of the Goods at the rate from time to time specified under The Late Payment of Commercial Debts (Interest) Act 1998 (currently 8% above the Bank of England Base Rate). Such interest shall accrue and be compounded on a monthly basis until payment in full is made whether before or after judgment, and You shall pay such interest immediately on demand.
All amounts outstanding shall be subject to an administration charge of 5% of the total amount due.
You shall be liable for and shall indemnify Us against all fees, costs, expenses and liabilties incurred in relation to the use by Us of debt collection agencies.

6. Cancellation

We reserve the right to cancel the Contract at Our discretion if:
We have insufficient stock to deliver the Goods You have ordered;
the delivery address is in an area to which We do not deliver (see clause 1.4 above); or
any of the Goods You ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by Us from Our suppliers.
If We cancel the Contract, We shall notify You by e-mail and shall refund or re-credit any sum paid by You or debited from Your debit or credit card for the Goods as soon as possible but in any event within 30 days of the Order. We shall not be liable to make any additional payment to You for any disappointment suffered.
Orders or Contracts for Non-Stock Goods may not be cancelled by You at any time.

7. Delivery

Subject to sub-clause 6.1 (b) above, We shall deliver the Goods ordered by You to the address You give us for delivery at the time You place your Order. Delivery of the Goods shall be completed on their arrival at that address.
Delivery is normally on the next working day, but in any event as soon as possible after Your Order is deemed to have been accepted and within 30 days, but the time of the delivery is not of the essence. Please see the Shipping Policy for details of the available shipping options and estimated delivery times. Any delivery times on the Website are for guidance only and assume the Goods are in stock at the time You place Your Order.
If delivery cannot be made to Your address (or is subject to a delay) for reasons under Our control, We shall inform You as soon as possible.
Upon receipt of the Goods, You will be asked to sign for them. If the Goods delivered do not correspond with the Order (in quantity, quality or otherwise), then You should refuse to take delivery of them and notify Us in accordance with clause 7.7 below. If You are unable to check the Goods at the point of delivery, then You should sign for them as “UNCHECKED”. If delivery is not refused or is not signed as "UNCHECKED" and You sign for the Goods, then this shall be taken as acceptance of the delivery and We shall have no further liability to You.
We shall have no liability to You for any shortfall in, damage to or defect in the Goods delivered if You included an instruction in your Order that the Goods are to be delivered and left unsigned for or if no-one is able to receive them. Furthermore, We cannot guarantee that We shall always be able to accommodate such instructions.
Subject to clause 7.4 above, if You deliberately fail to take delivery of the Goods (otherwise than by reason of circumstances under Our control), then without limiting any other right or remedy We may have, We may:
store the Goods until actual delivery and charge You for the reasonable costs (including insurance) of storage; or
sell the Goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to You for any excess over the price You agreed to pay for the Goods or charge You for any shortfall below the price You agreed to pay for the Goods.
If the Goods delivered are not what You ordered or are damaged or defective, but subject to clause 9.4 below, or the delivery is of an incorrect quantity, We shall have no liability to You unless you notify Us in writing within 2 working days of the delivery of the Goods.
If you do not receive the Goods ordered by You within 30 days of the date on which You ordered them, We shall have no liability to You unless You notify Us in writing within 40 days of the date on which You ordered the Goods and We cannot produce evidence of Your having signed for the Goods in accordance with clause 7.4 above.
If We receive notice from You under either clauses 7.7 or 7.8 above, Our only obligation to You will be, at Your Option:
to make good any shortfall or non-delivery;
subject to clause 9.4 below, to replace any Goods that are damaged or defective; or
to refund or re-credit You the amount paid by You or debited from Your debit or credit card for the Goods in whatever way We choose
Subject, in the case of any shortfall, damage or defect, to Our arranging collection and inspection of the Goods and any such shortfall, damage or defect being proved to Our entire satisfaction (and Our opinion shall be conclusive).
SUSPENDED UNTIL FURTHER NOTICE DUE TO COVID-19. THERE IS NO RETURNS SERVICE FOR FORSEEABLE FUTURE DUE TO REDUCED STAFFING LEVELS IN WAREHOUSES AND AMONG DRIVERS. THEREFORE THIS TERM 7.10 WILL BE TEMPORARILY SUSPENDED. YOU WILL THEREFORE NOT BE ABLE TO RETURN GOODS THAT YOU ORDERED INCORRECTLY, OR NO LONGER NEED. If We deliver correctly the Goods that You have ordered, but You subsequently decide that You do not wish to keep the Goods (for example, if You have ordered the wrong Goods), then if You so request, We may collect those Goods but subject as provided below (and for Office Paper Store items, subject to the value of the goods to be collected being over £45 ex VAT) and subject to You paying a collection/re-stocking charge equal to 25% of the value of those Goods. (This does not apply to PCL items** - see below). If the requirements of 7.10 are met We will refund You in accordance with sub-clause 7.9 (c) above. Any such request must be made by e-mail and must confirm that You understand and agree to the collection/re-stocking charge and must confirm that the Goods to be collected are unopened and fit for re-sale. This clause does not apply to Non-Stock Goods as these cannot by their very nature be booked back into stock for re-sale and therefore cannot be collected or refunded. Please note for Office Paper Store items that have been delivered correctly, we are unable to collect and refund where the value of the goods to be collected is less than £45 ex VAT. (**PCL items are in most cases non-returnable, however there may be occasion where You will be allowed to return the PCL Goods at Your cost subject to You also paying a re-stocking fee of 25% of the value of those Goods. If the requirements of 7.10 are met we will refund You, less any carriage charge paid with the original order, in accordance with 7.9 (c) above). Any decision to collect and refund Goods that have been correctly delivered will be at Our discretion and Our decision will be final.

8. Title and risk

You will become responsible for the Goods You have ordered when they have been delivered to You. Once the Goods have been delivered to You, they will then be held at Your own risk and We shall not be liable for any loss of or damage to them.
Title in the Goods shall not pass to You until all sums due from You to Us on any account have been paid in full.

9. Limitation of liability

Nothing in these Conditions shall limit or exclude Our liability for:
death or personal injury caused by Our negligence, or the negligence of Our employees, agents or sub-contractors (as applicable);
fraud or fraudulent misrepresentation;
breach of the terms implied by Section 12 of the Sale of Goods Act 1979;
defective products under the Consumer Protection Act 1987; or
Any matter in respect of which it would be unlawful for Us to exclude or restrict liability.
Subject to clause 9.1:
We shall under no circumstances whatever be liable to You, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or loss of goodwill or any other indirect or consequential loss arising under or in connection with the Contract; and
Our total liability to You in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Goods.
We shall have no liability to You for any failure to deliver the Goods You have ordered or any delay in doing so or for any damage to or defect in the Goods delivered that is caused by any event or circumstance beyond Our reasonable control including any delay caused by Our suppliers, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident. In the event of any such delay, We shall inform you as soon as possible.
Non-Stock Goods that have been converted by cutting to size or having holes drilled cannot be guaranteed for laser or digital printing as exposure to moisture and dust during conversion could affect print performance. If You purchase such items for laser or digital printing, then You do so at Your own risk.

10. Customer reviews

Registered users of the Website may post reviews of Goods in the product details pages under the “Customer “Feedback” section. Such reviews will be available to be read by all other users (both registered and unregistered) of the Website. The title, surname and city name from the registered user’s profile will be displayed along with the review. Any Customer reviews published on the Website do not represent Our views. We are not in a position to investigate or otherwise ensure the accuracy of any comments or contents posted by users of the Website and therefore We do not accept any liability whatsoever for such comments or content. We reserve the right to remove or amend the same at any time.

11. Privacy, Cookies and use of the Website

You acknowledge and agree to be bound by the terms of the Privacy Policy and User Agreement and consent to the use of cookies as described in the Cookies Policy. For more details about the cookies We use, please see the Cookies Policy.

12. General

Assignment and sub-contracting
We may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of Our rights and obligations under the Contract.
You may not assign, transfer, charge, sub-contract or deal in any other manner with all or any of Your rights or obligations under the Contract without Our prior written consent.
Any notice or other communication given to a party under or in connection with the Contract shall be in writing, and if addressed to Us shall be addressed to Us at the PO Box address stated in clause 1.1 above and, if addressed to You, to Your registered office (if You are a company) or Your principal place of business (in any other case), or such other address as You may have specified to Us in writing in accordance with this clause, and shall be sent by pre-paid first class post or e-mail save that We may post any such notice or communication on the Website.
A notice or other communication shall be deemed to have been received, if sent by pre-paid first class post, at 9 a.m. on the second working day after posting or, if sent by e-mail, one working day after transmission or, if posted on the Website, immediately on posting,
The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
If any Court or competent authority finds that any provision of the Contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provision of the Contract shall not be affected.
If any invalid, unenforceable or illegal provision of the Contract would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
A waiver of any right or remedy under the Contract is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
Third Party Rights
A person who is not a party to the Contract shall not have any rights under or in connection with it under the Contracts (Rights of Parties) Act 1999, but this does not affect any right or remedy of a party that exists or is available apart from that Act.
Except as set out in these Conditions, any variation to the Contract, including the introduction of any additional terms and conditions, shall only be binding when agreed in writing and signed by Us. We shall have the right to add to or amend these Conditions at any time.
Governing Law and Jurisdiction
The Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English Law, and the parties irrevocably submit to the exclusive jurisdiction of the Courts of England and Wales.
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